{"id":1875,"date":"2026-03-09T15:38:38","date_gmt":"2026-03-09T13:38:38","guid":{"rendered":"https:\/\/treetac.com\/technical-support\/"},"modified":"2026-07-19T19:22:24","modified_gmt":"2026-07-19T17:22:24","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/treetac.com\/he\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1875\" class=\"elementor elementor-1875 elementor-383\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60eaf1a e-flex e-con-boxed e-con e-parent\" data-id=\"60eaf1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2d49a6b e-con-full e-flex e-con e-child\" data-id=\"2d49a6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92da8c8 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"92da8c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Service Request, Fault Reporting<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dc1b08 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1dc1b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Important Note:<\/strong> Batteries are not covered under warranty!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27554f8 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"27554f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div dir=\"rtl\">\u00a0 To schedule complimentary maintenance training, request annual warranty servicing, or order consumables, please contact us at\u00a0<span style=\"text-decoration: underline;\"><span style=\"color: #000080;\"><a style=\"color: #000080; text-decoration: underline;\" href=\"mailto:office@treetac.com\" target=\"_blank\" rel=\"noopener\">office@treetac.com<\/a><\/span><\/span>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a0113 elementor-widget__width-inherit treetac-support-form elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"30a0113\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;none&quot;,&quot;step_icon_shape&quot;:&quot;none&quot;,&quot;button_width&quot;:&quot;100&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Technical Support\" aria-label=\"Technical Support\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1875\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"30a0113\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Service Request &amp; Fault Reporting | TreeTac\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1875\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-full_name elementor-col-100\">\n\t\t\t\t\t<div class=\"tree-form-section\">\n  <span>01<\/span>\n  <h3>Institution & Contact Details<\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-institution_name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-institution_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tInstitution \/ Unit Name:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[institution_name]\" id=\"form-field-institution_name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Example: Hospital \/ Unit \/ Training Center\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-contact_person elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-contact_person\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact Person for Coordination\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[contact_person]\" id=\"form-field-contact_person\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Full name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-mobile_phone elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-mobile_phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMobile Phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[mobile_phone]\" id=\"form-field-mobile_phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"050-0000000\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"\u05de\u05d5\u05ea\u05e8 \u05dc\u05d4\u05e9\u05ea\u05de\u05e9 \u05e8\u05e7 \u05d1\u05de\u05e1\u05e4\u05e8\u05d9\u05dd \u05d5\u05ea\u05d5\u05d5\u05d9 \u05d8\u05dc\u05e4\u05d5\u05df (#, -, *, \u05d5\u05db\u05d5&#039;).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email_address elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email_address\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail Address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email_address]\" id=\"form-field-email_address\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"name@example.com\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_e89b6de elementor-col-100\">\n\t\t\t\t\t<div class=\"tree-form-section\">\n  <span>02<\/span>\n  <h3>Device Specifications<\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_05e662e elementor-col-100\">\n\t\t\t\t\t  Batteries are not covered under warranty.\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-simulator_model elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-simulator_model\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSimulator Model\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"TOMMankin\" id=\"form-field-simulator_model-0\" name=\"form_fields[simulator_model]\"> <label for=\"form-field-simulator_model-0\">TOMMankin<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"K9\" id=\"form-field-simulator_model-1\" name=\"form_fields[simulator_model]\"> <label for=\"form-field-simulator_model-1\">K9<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Environmental Simulation\" id=\"form-field-simulator_model-2\" name=\"form_fields[simulator_model]\"> <label for=\"form-field-simulator_model-2\">Environmental Simulation<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Other\" id=\"form-field-simulator_model-3\" name=\"form_fields[simulator_model]\"> <label for=\"form-field-simulator_model-3\">Other<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-serial_number elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-serial_number\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSerial Number (S\/N)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[serial_number]\" id=\"form-field-serial_number\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Enter the serial number as shown on the device\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_21e19a9 elementor-col-100\">\n\t\t\t\t\t<div class=\"tree-form-section\">\n  <span>03<\/span>\n  <h3>System Component Affected by the Fault<\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-serial_number elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-serial_number\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFluid System:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[serial_number]\" id=\"form-field-serial_number\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pressure, leaks, unresponsive\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_80356af elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_80356af\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAudio \/ System:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_80356af]\" id=\"form-field-field_80356af\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"No sound, low volume\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d1961c8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d1961c8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBody and frame:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d1961c8]\" id=\"form-field-field_d1961c8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Damage, fractures, silicone tearing\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_fa92e7f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fa92e7f\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRespiratory System: \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_fa92e7f]\" id=\"form-field-field_fa92e7f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pressure, leaks, unresponsive\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_33f9eee elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_33f9eee\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCommunication Issues: \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_33f9eee]\" id=\"form-field-field_33f9eee\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Connectivity\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_2bdcb4d elementor-col-100\">\n\t\t\t\t\t<div class=\"tree-form-section\">\n  <span>04<\/span>\n  <h3>Detailed Fault Description<\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-blood_pressure_details elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-blood_pressure_details\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhen and how did the issue begin?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[blood_pressure_details]\" id=\"form-field-blood_pressure_details\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_2a5e075 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2a5e075\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription of the malfunction:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_2a5e075]\" id=\"form-field-field_2a5e075\" rows=\"2\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2f314c8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2f314c8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tIs there any signal, audible or visual on the simulator or tablet?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2f314c8]\" id=\"form-field-field_2f314c8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_6ccdb5e elementor-col-100\">\n\t\t\t\t\t<div class=\"tree-form-section\">\n  <span>05<\/span>\n  <h3>Initial Actions Performed in the Field<\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_50a8c04 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_50a8c04\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMore information:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_50a8c04]\" id=\"form-field-field_50a8c04\" rows=\"2\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_df7454c elementor-col-100\">\n\t\t\t\t\t<div class=\"tree-form-section\">\n  <span>06<\/span>\n  <h3>Upload pictures<\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_d84c159 elementor-col-100\">\n\t\t\t\t\tPlease upload clear images of the fault and the affected area to help our technical team assess the issue accurately.\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_4d5b5d4 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4d5b5d4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAttach Images:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_4d5b5d4][]\" id=\"form-field-field_4d5b5d4\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"5\" data-maxsize-message=\"\u05e7\u05d5\u05d1\u05e5 \u05d6\u05d4 \u05d7\u05d5\u05e8\u05d2 \u05de\u05d4\u05d2\u05d5\u05d3\u05dc \u05d4\u05de\u05e8\u05d1\u05d9 \u05d4\u05de\u05d5\u05ea\u05e8.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_ab4fac3 elementor-col-100\">\n\t\t\t\t\t<div class=\"tree-form-section\">\n  <span>07<\/span>\n  <h3>Consumables Order<\/h3>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_96de918 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_96de918\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tsumables (silicone components, artificial blood, spare parts) ordering: \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_96de918]\" id=\"form-field-field_96de918\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-privacy_approval elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[privacy_approval]\" id=\"form-field-privacy_approval\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-privacy_approval\">I have read and agree to the Privacy Policy.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_1b242aa elementor-col-100\">\n\t\t\t\t\t<div class=\"privacy-policy-link\">\n  You can read the full <a href=\"\/privacy-policy\/\" target=\"_blank\">Privacy Policy here<\/a>.\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span 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